Are You Helping Your Competitors?

Saks pays a lot of attention to the look of their stores and the merchandise they choose, but so do their competitors. My preference for Saks has to do with Susan Bregman, who works in designer clothing at the store in Atlanta. Nonetheless, when I had some free time, I headed to Saks to pick up a specific item. I

Valuable Lessons from the Today Show

It has been months since The Today Show removed and quickly replaced well-known and longtime host, Matt Lauer. Soon after, NBC named Hoda Kotb to co-host with Savannah Guthrie. Good for NBC for moving quickly. In January, CNN reported that viewership has increased and ad revenue of $500 million has been secured. What should we learn from this?

Why McDonald’s Can’t Copy Chick-fil-A

Earlier this month, Bloomberg reported that McDonald’s is “taking aim” at Chick-fil-A by improving their chicken offerings. It’s no wonder as the trend toward consumption of chicken and away from beef is clear and compelling. The Department of Agriculture estimates that Americans consume 92 pounds of chicken per year and 57 pounds of beef.  

Even Smart Leaders Stumble In A Crisis

The avalanche of revelations and accusations of inappropriate and even criminal behavior on the part of senior executives, business owners, and celebrities reached the White House last week. As concerning as the accusations are, it is more disturbing to think that those we know about are merely those we know about.

When A Leader’s Behavior Is Anti-Social

Soon after The Wall Street Journal reported that Steve Wynn, Chairman and CEO of Wynn Resorts, had over many years sexually harassed female employees, the share price of Wynn Resorts (WYNN) dropped more than 10%. Wynn’s denial, complete with incredulity, was quickly issued. Mr. Wynn, your personal embarrassment is not the point. This is no longer just about your reputation,

The Hero Trap

Almost immediately after Oprah gave her speech at the recent Golden Globe Awards, speculation about her candidacy for President of the United States emerged. The commentary in support of and against this idea continues. All the while, Oprah has not given an indication about whether or not she has political aspirations.

The Power of Resolve

‘Tis the season to make resolutions, a ritual in which many engage. Like all rituals, this one can be deeply meaningful or merely an activity. The ritual of making resolutions is reliable, but follow-through is not even close to bankable. Why? In part, it is because making resolutions is an act unto itself. We have more resolutions than resolve.

Win-Win Is Not Enough

Companies today are navigating an increasingly complex business environment with consumers who have the ability to not only provide rapid feedback but to do so in a highly-public way. Offering a superior product or service is imperative to gain—and keep—customers. But businesses must do more: they must treat relationships with customers, providers, and other companies as assets, working to create