Feedback Formula

One of the most challenging situations for leaders at all levels is giving feedback in an effective manner. Over the years, I have taught hundreds of executives and managers, even Boards of Directors to improve their ability to provide feedback and increase their ability to influence behavior. The model below depicts this formula – one that removes psychoanalysis and arbitrary judgments from the process and vastly increases the likelihood that people will learn and grow. The ability to give useful feedback that helps others increase their capacity creates better performance, better relationships and enhances retention.


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